Returns, Cancellations, Refunds, or Exchanges

All Returns, Refunds, or Exchanges:

Due to the nature of our products, we do not offer refunds, unless through fault of our own. Our products are made to order and therefore are only created on demand when you the customer creates a purchase.

We will not process returns, cancellations, refunds, or exchanges for the following:

“White marks” on our all over print products
Product(s) being shipped to a not-current address
Orders which have been delivered for longer than 14 day period

Returns:

Please read the blanket policy above. Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that it was received in. It must also be in the original packaging.

Please read the blanket policy above. To complete your return, we require a receipt or proof of purchase.

Refunds:

Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.

Sale items:

Sale items cannot be refunded.

Returns / Exchanges:

Please read the blanket policy above. We only replace items if they are defective, damaged, or you have received the wrong size or wrong item from what has been ordered. If you need to exchange it for the same item, send us an email at contact@definitionink.com and send your item to: Attn: Definition Ink, 410 beach 47th st Far Rockaway NY 11691

Shipping:

To return your product, you should mail your product to:

410 beach 47th st Far Rockaway NY 11691

You will be responsible for paying for your own shipping costs for returning your item, unless through approval of fault from us, in which case we will send you a postage paid envelope. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, may vary the shipping and delivery time of your exchange. Please check our website for estimated shipping times for the product you desire.

We are not responsible for international taxes.

We require all items that are being shipped back to have a trackable shipping service or purchasing shipping insurance. Please email this information to: contact@definitionink.com. We do not guarantee that we will receive your returned item.